PMP Question Series: Quality Management

(1) A project has faced major difficulty in the quality of its deliverables. Management states that quality is the most important constraint. If another problem with quality were to occur, what would be the best thing for the project manager to do?

a) fix the problem ASAP
b) Allow cost to increase by fixing the root cause of the problem (x)

(2) In planning your project, which would generally considered the highest priority: quality, cost, or schedule:
--> These are generally considered to have equal importance

(3) The project team has created a plan for how they will implement the quality policy. it addresses the Organizational structure, responsibilities, procedures etc. If this changes during the project, which of the following plans will be changed:
--> project management plan (quality management plan is part of the PMP)

(4) You are a project manager. someone from the quality department comes to see you about beginning a quality audit of your project. The team is under pressure to complete the project ASAP and objects to the audit. You should explain to the team that the purpose of the quality audit is:
--> To identify inefficient and ineffective policies

(5) you are a project manager for a project which is currently running well. When a senior manager informs you that he is worried that the project will not meet the quality standards. What you should do in this situation?
--> formng a quality assurance team

(6) The PM noticed that project activities being completed by one department are all taking sligtly longer than planned. The PM is bothered bythis problem since a couple of next critical activities are being completed by this department.

It was found that there is a new policy requiring the company to have two levels of testing. What is the best thing to do?

--> recommending continuous improvement of the policy in question

(7) The widget production project is underway. The requirements are clear that each widget must weigh between 0.32 and 0.325 ounces. There are 1000 widgets inspected. Of the widgets inspected, 47% fell within the acceptable weight range. This is an example of:
(a) quality assurance (b) control limits (x)

NOTE: this is part of quality control process

(9) The project manager is working to clearly describe the level of the involvement expected from everyone involved in the project in order to prevent rework, conflict, and coordination problems. Which of the following best describes the project manager's effort?
a) problem solving, control, and discover gold plating
b) develop project management plan and plan quality(x)

(10) A project is in progress, and the project manager is working with the quality assurance department to improve stakeholder's confidence that the project will satisfy the quality standards. Which of the following is an output of this process.

a) quality audit
b) recommended corrective action (x)

NOTE: quality audit is a Tool, not an output

(11) Design of experiments:

is a tool in plan quality process to identify which variable will improve quality

(12) A project manager focuses on ensuring that the project satisfies the needs for which it was undertaken, the project manager is involved in :
->Quality management

(13) a control chart shows the last weights produced were outside the upper limit. what should the project manager do?
a) look for nonrandom cause for this variation
b) stop production (x)

(14) if data point falls outside the upper control limit of a control chart, the process is said to be:
-> out of control
Note: a run of 7 points toward upper or lower control limit may also indicate the process is out of control

(15) specification limit vs control limit
control limit is usually within specification limit

(16) quality is achieved when:
(a) customer expectation is exceeded
(b) the requirements have been met (x)

(16) which of the following will help PM to find root cause
a) pareto chart
b) fishbone diagram (x)

(17) five of the seven phases on the project contain work that is substantially similar. what must the PM do?
a) make sure the same resource completes all the similar work package
b) plan in continuous improvement activities


(18) The project contains many activity. One of the large activity has an estimate to complete (ETC) that is longer than planned. If the PM wants to look at Non-value-added activities that might cause the delay, then manager should:

a) measure using quality metric
b) perform a quality audit
c) complete process analysis (x)
Note: discovery non-value activity is a process analysis

(19) Which of the following would generally lead to the least amount of quality improvement?
a) quality planning
b) increasing inspection (x)

(20)